Question 1

How can I be sure that YouTube claims will not be made on my content after using Snapmuse music?

Accepted Answer

All you need to do is connect your YouTube channel to your Snapmuse account and you will be whitelisted! You do not need to worry about how to get rid of copyright claims on YouTube due to our whitelisting.

Question 2

What is a Content ID claim?

Accepted Answer

A Content ID claim is a copyright notification applied by a rights holder to protect their copyrighted content on YouTube. It is up to each rights holder to decide which policy they want to apply to matched content.

If you upload a video to YouTube with Snapmuse music without a valid subscription you may receive a monetization claim. Please keep in mind that a monetization claim is not a copyright strike. In this instance, we will not take down, mute or block your YouTube video for using our music without a subscription. However, Snapmuse will monetize the content and thereby, ads may appear on your video.

For more information, please see: https://www.google.com/url?q=https://support.google.com/youtube/answer/6013276?hl%3Den&sa=D&ust=1576653979743000&usg=AFQjCNES45BrLixo87zZw-Ic-tyj76Xodw

Question 3

What is the YouTube Content ID?

Accepted Answer

Content ID is a system that copyright holders use on YouTube to easily identify and manage their content. Videos uploaded to YouTube are scanned against a database of files that have been submitted to YouTube by content owners. Through this service, we can decide what actions should be taken on content using Snapmuse music. As a subscriber to Snapmuse you will not notice this system as your content will be automatically whitelisted when you sync your YouTube to Snapmuse.

Question 4

If I delete my account, will Snapmuse claim my videos on YouTube?

Accepted Answer

Yes, if you delete your account, Snapmuse will claim and begin monetizing your content on YouTube.

Question 5

Can I monetize my video if I use your music?

Accepted Answer

Yes, by connecting your YouTube channel with us you can use Snapmuse music library in your content and you can monetize your videos right away!

Question 6

How do I dispute a Content ID claim?

Accepted Answer

If you feel a content ID claim has been wrongfully placed on your video, you may choose to dispute the claim. After a Content ID dispute has been received we will review the claim as soon as possible. To dispute a claim please follow these directions:

Sign in to your YouTube account.
Click your account icon in the top right corner of the page.
Click Creator Studio > Video manager > Copyright notices. Here you will be able to see any claims that you may have.
Find that claim you wish to dispute and click the copyright symbol next to the video. This will provide information regarding the claim and which content in your video that it refers to.
Click File a dispute and follow the steps.

Please keep in mind, the sooner that you file your dispute, the less likely you will be to miss out on revenue generated from your content.

For more information, please see: https://support.google.com/youtube/answer/6013276

Question 7

Will I get a Content ID claim on my video if I use Snapmuse music?

Accepted Answer

As long as you are a current subscriber of Snapmuse, Content ID claims will not be made on your videos. In the event of a mistaken claim, once disputed, any and all claims will be dismissed.

Question 8

What is Facebook Rights Manager?

Accepted Answer

Facebook Rights Manager (FRM) is a system that copyright holders use on Facebook and Instagram to easily identify and manage their content. Content uploaded to these platforms is scanned against a database of files that have been submitted to Facebook and Instagram by content owners. Through this service, we are able to decide what actions should be taken on content using Snapmuse music.

All of our Snapmuse music libraries is uploaded as reference files in Facebook Rights Manager allowing us to protect the use of our copyrighted material on Facebook and Instagram.

For more information, please see: https://www.facebook.com/help/publisher/1548693938521733

Question 9

Why did I receive a claim from a third party for using music I licensed from Snapmuse?

Accepted Answer

Because we own all the rights to Snapmuse music, no third party has the right to make any claims on your video. Unfortunately, false claims can be wrongfully made. The chances of this are very unlikely because of our use of systems such as Content ID and Facebook Rıghts Manager.

In the event of receiving a false claim from a third party, you can have the claim retracted. When filing your dispute please attach a link to our website as well as a link to the Snapmuse track. When you finish your complaint please email us at hello@snapmuse.com with a screenshot of the claim and the URL of your video so we can contact the claimant from our end.

We take false claims such as these very seriously because we care about the integrity of our subscribers’ content and will do everything in our power to have the claim retracted. Please do not hesitate to contact us if you have any further questions or concerns.

Question 10

Why is my video being blocked on Facebook/Instagram?

Accepted Answer

In the event of your content (with Snapmuse music) being blocked on Facebook or Instagram please dispute the claim. Then email us at hello@snapmuse.com with the URL of the blocked content and we will handle the case promptly.

We take wrongful claims such as these very seriously and we care about the integrity of our subscribers’ content and will do everything in our power to have the claim retracted. Please do not hesitate to contact us if you have any further questions or concerns.

Question 11

Will there be ads on my video?

Accepted Answer

You decide! As a subscribed user you have the right to monetize your content but no ads will be placed on your content by Snapmuse. To prevent any monetization from our end, please do not forget to connect to your Youtube channel in your account settings. This way, your channel will be automatically whitelisted. Additionally, please keep in mind if you discontinue your subscription we reserve the right to monetize any videos using Snapmuse music.

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